E&O Risk Management: Understanding Risk Mitigation and E&O Claims
Total Credits: 3 including 3 CE Credit
- Average Rating:
- 819
- Categories:
- Errors and Omissions | Swiss Re Risk Management Credit Approved | MLIS Designation Update Qualified
- Faculty:
- Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA | Mallory Cornell, MBA
- Course Levels:
- All Levels
- Duration:
- 3 Hours
- License:
- Product Setting: Expires 30 day(s) after program date.
Audience: Agent and Customer Service Training
Description
Understanding Risk Mitigation and E&O Claims” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O claims and allegations and also the rewards an agency could earn for strong internal practices and good customer service. It is important to raise awareness of where E&O vulnerabilities exist and take the time to develop strong habits among agency personnel. This seminar will utilize claim statistics, case studies, storytelling, risk assessments and questionnaires to provide an engaging environment for participants to learn in.
In order to meet the 3-hour requirement, the following modules are included in this course
- Understanding Agent Duties
- Questionnaires and Coverage Checklists
- The Role of Agency Procedures
- An E&O Claims – 360 View
Course Materials
PLEASE READ - IMPORTANT CE INFORMATION AND STATE REQUIRED FORMS (ABEN) (0.59 MB) | Available after Purchase |
Slides Handout (4.3 MB) | Available after Purchase |
Course Outline (27 KB) | Available after Purchase |
Q&A (14.6 KB) | Available after Purchase |
Additional Resources for Checklists (12.2 KB) | Available after Purchase |
Faculty

Christopher Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA Related Seminars and Products
Boggs Risk & Insurance Consulting, LLC
Christopher J. Boggs, CPCU, ARM, ALCM, LPCS, AAI, APA, CWCA, CRIS, AINS, president of Boggs Risk & Insurance Consulting (BRIC) with a focus on education, training, risk and claims consulting with insurance agents and insurance carriers, began the practice of insurance in 1990.
During his nearly three-and-a-half-decade insurance career, Boggs has authored over 2,000 insurance and risk management-related articles on a wide range of topics. Additionally, Boggs has written 15 insurance and risk management books including:
- "The Insurance Professional's Practical Guide to Workers' Compensation: From History through Audit," (now in its second edition);
- "Business Income Insurance Demystified: The Simplified Guide to Time Element Coverages," (now in its third edition);
- "Property and Casualty Insurance Concepts Simplified: The Ultimate 'How to' Insurance Guide for Agents, Brokers, Underwriters and Adjusters;"
- "Wow! I Never Knew That! 12 of the Most Misunderstood and Misused P&C Coverages, Concepts and Exclusions;"
- "Insurance, Risk & Risk Management! The Insurance Professional's Guide to Risk Management and Insurance;"
Boggs is a regular speaker at industry events, having taught or spoken nearly 1,000 times. This includes sessions for the National Association of Mutual Insurance Companies (NAMIC), the National Society of Insurance Premium Auditors (NSIPA), the American Association of Managing General Agents (AAMGA), the Institute of Work Comp Professionals (IWCP), the Chartered Property Casualty Underwriter (CPCU) Society and numerous independent insurance agent state association meetings. He has also earned numerous professional accolades including the 2017 Institute and Faculty of Actuaries (IFoA) Brian Hey Prize and the 2019 Casualty Actuarial Society (CAS) Charles A. Hachemeister Prize as part of a of professional collaboration with a diverse group of professionals.
His professional background includes work as a risk management consultant, loss control representative, insurance producer, claims manager, journalist and columnist, quality assurance specialist, and insurance coverage product manager.
Boggs earned a Bachelor of Science degree in journalism at Liberty University in Lynchburg, Virginia, and holds nine professional designations.

Mallory Cornell, MBA Related Seminars and Products
Vice President
Vice President of the Independent Insurance Agents of Wisconsin
Mallory is the Vice President of the Independent Insurance Agents of Wisconsin. Joining the team in 2017, Mallory actively pursues building agency tools for agents in Wisconsin and across the United States. She views creating operational resources for independent agents as both a passion and privilege. Through innovative new practices, Mallory identifies key risks and mitigation plans in a tailored fashion to meet the needs of agencies of all sizes.
Mallory enjoys facilitating the E&O Risk Management courses and is an approved auditor for Swiss Re Corporate Solutions. Mallory conducts Operational Improvement Review audits and E&O Website reviews both in-person as well as virtually for agents across the United States. She serves as the staff liaison for the Young Agents at the Independent Insurance Agents of Wisconsin and was recognized in 2020 as the Staff Liaison of the Year.
Mallory holds a Master’s degree in Business Administration from the University of Wisconsin-Whitewater. Prior to joining IIAW, she worked for seven years within the global risk management space at Kimberly-Clark Corporation in Neenah, WI.
Dates
Mon, Apr 07, 2025 - 01:00pm to 03:54pm MST-Arizona
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Fri, Apr 25, 2025 - 07:00am to 09:54am MST-Arizona
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Mon, May 05, 2025 - 10:00am to 12:54pm MST-Arizona
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Tue, May 20, 2025 - 01:00pm to 03:54pm MST-Arizona
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Fri, Jun 06, 2025 - 07:00am to 09:54am MST-Arizona
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Mon, Jun 23, 2025 - 10:00am to 12:54pm MST-Arizona
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Tue, Jul 01, 2025 - 01:00pm to 03:54pm MST-Arizona
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Mon, Jul 21, 2025 - 07:00am to 09:54am MST-Arizona
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Fri, Aug 08, 2025 - 10:00am to 12:54pm MST-Arizona
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Mon, Aug 25, 2025 - 01:00pm to 03:54pm MST-Arizona
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Wed, Sep 03, 2025 - 07:00am to 09:54am MST-Arizona
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Thu, Sep 18, 2025 - 10:00am to 12:54pm MST-Arizona
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Fri, Oct 10, 2025 - 01:00pm to 03:54pm MST-Arizona
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Mon, Oct 27, 2025 - 07:00am to 09:54am MST-Arizona
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Mon, Nov 03, 2025 - 11:00am to 01:54pm MST-Arizona
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Tue, Nov 18, 2025 - 02:00pm to 04:54pm MST-Arizona
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Fri, Dec 05, 2025 - 08:00am to 10:54am MST-Arizona
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Mon, Dec 22, 2025 - 11:00am to 01:54pm MST-Arizona
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Promo Video
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